Starters / Movers / Leavers (SML)
Structured onboarding and offboarding for small businesses.
Introduction
When someone joins your business, changes role, or leaves, their IT access must be handled carefully. Without a clear process, small businesses often face:
- Delays in onboarding
- Staff using the wrong permissions
- Ex-employees keeping access to company systems
TechSpire IT provides a simple and structured Starters / Movers / Leavers (SML) process so your HR, IT, and management teams always know what to do.
We design forms, workflows, and routing rules tailored to your business — so starter and leaver tasks reach the right people at the right time.
Why SML Management Matters
Small businesses often struggle with:
Our managed process provides clarity, structure, and security.
Benefits of a Proper SML Process
Faster onboarding
Employees have accounts, access, and tools ready on day one
Smooth internal moves
Secure offboarding
Access removed promptly to protect data
Clear accountability
Everyone knows their part (HR, IT, managers)
Better compliance
Reduced risk and stronger audit trails
How Our SML Management Works
Custom Forms
Starter, mover, and leaver forms built specifically for your processes.
Workflow Routing
Requests go directly to IT, HR, and managers — no delays or missing steps.
Access & Permissions
Correct access assigned or removed based on job role and department.
Hardware & Software Tracking
Ensures equipment, apps, and licenses are handled properly during transitions.
Security & Compliance Focus
Reduces the chance of ex-employees keeping login access.
Included in the £35/User Remote Workspace Assurance Plan
The full SML admin process is already included as part of Remote Workspace Assurance (£35 per user/month)
What’s included
What’s NOT included (Chargeable if needed)
Starters / Movers / Leavers (SML) is Included in Remote Workspace Assurance (£35/user/month)
Remote Workspace Assurance (£35/user/month) includes below essential IT services every small business needs combined into one simple monthly price.
Remote Workspace Assurance (1st Line)
Day-to-day issue resolution, Outlook issues, OneDrive sync, password resets, device troubleshooting, VPN issue checks, general helpdesk
01
No license needed
Microsoft 365 Account Support
Add/remove M365 licenses, onboard/offboard users, shared mailboxes, distribution groups, mailbox permissions, mailbox issue investigation, spam/junk issues, email flow issues, MFA setup, mailbox/OneDrive/SharePoint checks
02
365 License NOT included
Outlook & Email Client Support
Fix Outlook profiles, troubleshoot crashes, configure new devices, recover deleted items, mobile email setup
03
Included
Device & Desktop Support
OneDrive sync fixes, desktop/laptop profiles, local printer/scanner drivers, install supported apps, performance troubleshooting, BSOD investigation, initial malware checks
04
Included
Network & Connectivity
VPN issues, connectivity checks
05
Included
General Helpdesk & Incident Triage
"How-to” questions, triage, step-by-step troubleshooting, liaising with Microsoft
06
Included
RMM Monitoring (Included)
Monitoring, patching, alerting, monthly reports, proactive fixes
07
Included
Managed Antivirus
AV setup, configuration, updates, threat notifications, monitoring
08
Antivirus LICENSE NOT included
Microsoft 365 Administration
Account setup, permissions, Teams/SharePoint config, email troubleshooting
09
365 LICENSE NOT included
Starters / Movers / Leavers (SML)
New starter setup, access assignment, role updates, leaver offboarding
10
Included
Looking for more details
These services are included in the £35/user plan
Proactive IT monitoring that prevents issues before they affect your business.
Reliable, business-grade protection with full monitoring and management.
We take care of your Microsoft 365 setup, security, and daily admin tasks.
Microsoft Software Licensing Support for Your Business
Managing software licenses can be complicated, especially as your team grows. If your business needs Microsoft 365 licenses we can help you source, manage, and maintain them in one place.
This keeps your tools consistent, up to date, and aligned with your IT environment.
Microsoft 365 License Calculator
Help your business estimate your licensing costs before committing.
Why Choose Techspire IT?
Clear, human-first support
Predictable monthly pricing
UK-based technicians
Fast response times
Strong Microsoft 365 expertise
Designed specifically for small businesses
We handle everything remotely no call-out fees
Make employee transitions simple and secure
Let us design a structured onboarding and offboarding process that protects your business.
Get In TouchFrequently Asked Questions
We use structured forms and routing rules so that starter, mover, and leaver requests reach the correct team (HR, IT, management) quickly and consistently.
Typically within 24–48 hours, depending on the access and hardware required.
A leaver form is submitted and IT disables accounts, removes permissions, and ensures data and hardware are returned securely.
Yes. We design the forms and workflows to match your exact team structure, approval paths, and software tools.